Due to the nonprofit nature of your purchase, your donation is nonrefundable. However, if you receive an item that is damaged please email us immediately. 
Tax Write-offs:
Nonprofit donations are able to be written off on your yearly taxes. The 501(c)(3) 1023 form for Ellen Magellan Expeditons is currently pending approval by the IRS, a process that can take up to 8 months. Once grated approval, you can write off your donation using our EIN number, which is 84-4986988. Thank you for your understanding as our nonprofit goes through the approval process. 
When will my merch ship?
Our merchandise uses print-on-demand services, so orders may take up to 3-4 weeks to ship from Printful warehouses. Please email us if your order is taking an obscene amount of time. 
International orders:
International shipments will be subject to import duties and taxes, which are levied once your package reaches your country. These duties vary from country to country , so unfortunately we are not able to calculate what these charges might be. For more information on import taxes, you can contact your local customs office to understand what these charges may be before placing your order. 
Other questions?
Contact me at ellen@ellenmagellanexpeditions.com – I’m a real person and can talk to you like a human. No automated responses here! Tell me what you need help with; I’m here for you.